Payment and shipping
The following conditions apply:
Delivery is made within Germany and to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Before placing an order, please note the information on delivery costs for bulky goods/bulk goods for delivery to EU member states!
Shipping is excluded to the following islands: Hiddensee, Hallig Südfall, Hallig Langeneß, Hallig Gröde, Langeoog, Spiekeroog, Wangerooge, Norderney, Juist, Baltrum, Borkum, Helgoland, Neuwerk, Büsingen, Guadeloupe, French Guiana, Réunion, Martinique, Mayotte and Saint-Martin (France), the Azores and Madeira (Portugal), Canary Islands (Spain). Please clarify here with your local forwarding agent a possible takeover at the ferry port.
Shipping costs (including VAT)
Domestic deliveries (Germany):
We charge a flat rate of € 6.95 per order for shipping eligible items as a parcel.
From an order value of 150,00 € we deliver these packages free of shipping costs.
Any shipping costs for bulky goods will be displayed and remain.
For delivery to German islands, an island surcharge of € 13.95 will be added to the shipping costs.
Dispatch of bulky goods (forwarding dispatch):
Items from the webshop that are bulky or too heavy to be sent by parcel post will be shipped by us on behalf of a freight forwarder.
The respective shipping costs of these goods depend on the total weight and the region of delivery. For these forwarding goods (bulky goods), you can view the freight costs in euros directly in the shopping basket, before placing an order.
Bulky goods are marked as such in the item description and are shown as an amount in euros by the additional bulky goods surcharge.
When ordering bulky goods with the shipping method forwarding agent, please be sure to state your telephone number where you can be reached during the day. The forwarding agent will contact you by telephone and inform you of the delivery date.
For delivery to the desired location, you must ensure that transport through entrances and stairwells is possible without aids. Depending on the item, the shipping company will deliver to the desired location or to the curb or property line.
Particularly heavy items may be delivered by a special freight forwarder. In these cases, the road must be passable for trucks. The special freight forwarder will deliver to the kerb or property line.
Bulky goods are marked as such in the item description.
We calculate the shipping costs for parcels abroad as a flat rate according to delivery regions within the EU.
These are displayed in the shopping cart before you purchase and complete your order.
For technical reasons, we do not automatically calculate the shipping costs for bulky goods/freight forwarding deliveries abroad. Please enquire about the delivery costs before placing an order. To do so, please create a collective enquiry and send it to us instead of placing an order via the contact form or by e-mail. We will then provide you with an offer for delivery of the desired items as quickly as possible after receiving your enquiry and checking the costs.
Generally excluded from shipping are non-EU countries except Monaco: all EFTA countries (Norway, Switzerland, Liechtenstein, Iceland) as well as third countries.
Shipping via our parcel service providers is not possible for the following EU countries in their territories/islands:
Country | Postcode from Postcode | to Territory
Andorra 88888 Andorra
Denmark 100 999 Faroe Islands
Denmark 3900 3999 Greenland
Germany 78266 Büsingen
Finland 22000 22999 Aaland
France 20000 20620 Corsica
France 97100 97199 Guadeloupe, Basse Terre
France 97200 97299 Martinique, Fort de France
France 97300 97399 Guyane, Cayenne
France 97400 97499 Réunion, Saint Denis
France 97500 97599 Saint Pierre & Miquelon
France 97600 97699 Mayotte, Mamoudzou
France 98600 98699 Wallis & Futuna, Mata Utu
France 98700 98799 Polynésie Française, Papeete
France 98800 98899 Nouvelle Calédonie, Noumea
Italy 00120 Vatican City
Italy 07010 09170 Sardinia
Italy 23030 Livigno
Italy 47890 47899 San Marino
Italy 90100 98168 Sicily
Portugal 9000 9499 Madeira
Portugal 9500 9999 Azores
Spain 07000 07999 Balearic Islands*
Spain 35000 35999 Canary Islands**
Spain 38000 38999 Canary Islands**
Spain 51000 51999 Ceuta
Spain 52000 52999 Melilla
For delivery to foreign islands, an island surcharge of €24.95 will be added to the shipping costs.